Returns & Exchanges
At BAJAAO.COM, we want you to be completely satisfied with your musical gear, which is why we offer a hassle-free 10-day return policy for most electronics and instruments. If your purchase doesn't meet your expectations or arrives with a defect, our dedicated support team is here to assist with a replacement or refund.
Initiate Your Request
Log in to your BAJAAO account and visit the 'My Orders' section to select the item you wish to return and submit a formal request within 10 days of delivery.
Quality Assessment
Our support team will review your request and may ask for photos or videos of the product and its original packaging to verify the condition and any reported issues.
Pack and Pickup
Once approved, securely pack the item in its original brand box with all accessories and manuals; we will then arrange a free reverse pickup from your registered address.
Refund or Replacement
After the item reaches our warehouse and passes a final quality check, we will initiate your choice of a full refund to your original payment method or dispatch a brand-new replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing